911 Hotline swamp with calls

NOTWITHSTANDING the P5 charge per call, operators manning the newly launched 911 emergency response hotline have been swamped with thousands of calls barely few days after it was activated by the government.

On the second day of the launch, more than 40,000 calls have been but DILG Public Affairs Division Chief Tess Vergara said only 19,781 were legitimate while 14,426 were abandoned and 4,193 were pranks calls.

Vergara said most of the complaints had to do with illegal drugs, ambulance assistance, vehicular accidents and police assistance.

Philippine National Police (PNP) Chief Director General Ronald Dela Rosa and Presidential Communications Secretary Martin Andanar officially activated the hotline '911' for emergency response nationwide.

Dela Rosa said the use of the hotline in Davao City has been proven effective as it spelled speedy response of police, firefighters, and medical personnel during emergencies.

President Rodrigo Duterte wants to replicate the system’s success in Davao City all over the country.

He added that PNP will be the one to relay the concerns coursed through the hotline to disaster and emergency response units.

Dela Rosa warned police officials they face administrative charge should they ignore emergency calls from the 911 even as he advised them to act immediately to avoid being reprimanded.

A total of 45 police call center agents are receiving the calls for 911 as Dela Rosa warned callers to refrain from making prank calls stressing that they will be tracked, unmasked and arrested for such prohibited act. (Erwan Cosau)

 

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Sunday, 19 January 2020
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