Are You Out Of Your Mind?

“Mindless habitual behavior is the enemy of innovation.” -Rosabeth Moss Kanter

Last week, all I wanted was a fuss-free salad lunch at a nearby restaurant while writing notes for my column today. How could something so simple grow to be so complicated?


The people at the table next to mine were talking so loud that I could barely hear myself think. So, I asked to be transferred to the extension area. My server said: “No problem. Please wait while my companion sets up a table for you.”

Strike One

Uncomplicated is not how things went. My server turned out to be the epitome of MINDLESSNESS: careless, inattentive, negligent, thoughtless, unmindful and absent-minded. She proceeded to routinely set up my table. When I reminded her that I was moving to the annex, she quickly replied: “Ay, that’s right. I forgot!”

Strike Two

I thought that was the end of that, but it was only the beginning of things to come. I was soon informed that my table in the extension area was ready. As I took a few steps in that direction, my server warned me that the air-conditioner there was not working. Why didn’t she tell me in the first place? “M’am, I forgot!” 

I was beginning to see a pattern. Was this a case of being physically present but mentally absent?

Strike Three

I returned to my original table and placed my order: one salad – split and served on two plates.

“M’am, you want two orders?” I repeated my request. Not surprisingly, my salad arrived looking like this: one plate with lettuce piled high. I reminded her about my order: one salad split into two plates. “Ha ha, two plates. I forgot!”



There are no mistakes in the universe. My agenda for lunch was to write about mindlessness, and my server made it easy for me to accomplish the task.

I’m not making mountains out of molehills. I just want folks to raise their level of alertness so they don’t behave like members of the Dumb-And-Dumber Society.



Do you want something new and better in your life? Well, if you keep doing what you’re doing, you’ll keep getting what you’re getting.

Level up and expand your INTERPERSONAL COMMUNICATION SKILLS. Come and see me. I will teach you how to be more mindful. 

1. FOCUS on the task at hand.

2. GIVE your 100% attention.

3. ASK for clarification when you space out, or your thoughts drift into thin air in the middle of a conversation.

4. REPEAT what you thought you heard.

5. ALLOW people to correct you when you don’t get things right. 

Be PHYSICALLY and MENTALLY PRESENT at all times. You don’t want people to think you are out of your mind. Hay naku!

Vivien Mangalindan is available for Interpersonal Communication Skills Coaching, Customer Service Training, and Public Speaking Seminars. * She is also a Broadcaster. Be entertained as you get informed every Monday at 3:00 p.m. Tune in to SHOW AND TELL RADIO on DWBL 1242 AM radio - with video LIVE streaming on Facebook and YouTube: Show And Tell Radio. * Read her column online in Facebook: Hay Naku Pinoy. * Do you want your products and services to be featured on her show? Text 0918-521-5400


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Saturday, 18 January 2020
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