One theft causes MIASCOR to lose aviation contract at NAIA

 

By Rose de la Cruz

 

Just one qualified theft incident at the Clark International Airport caused MIASCOR, a company founded in 1974 first as an in-flight catering service to a full-service aviation provider, at the Ninoy Aquino International Airport.

 

The incident involved six employees of the ground handing firm at Clark who looted the bag of OFW Jovenil dela Cruz, prompting President Duterte to personally apologize to the victim and calling a meeting of airport and transportation officials to resolve the theft last Thursday. The victim’s video of the looting went viral on Facebook.

 

Manila International Airport Authority General Manager Eddie Monreal, in a letter to MIASCOR president Fidel Reyes, asked the company to vacate the premises at NAIA within 60 days.

 

Airport officials were asked to produce an initial 100 cameras, while security firms were directed by the transportation chief to buy their own, said the MIAA chief.

 

"Let this be a warning to all players at the airport that one more mistake will put their jobs and businesses at stake," Monreal added.

 

For its part, Cebu Pacific Air said in a statement that it is working with MIAA and Miascor to ensure smooth

transition of airport ground services following the announcement of the non-renewal of the ground handler's contract.

 

Miascor signed a lease and concession agreement with MIAA last July 8, 2014 as ground handler under contract with airlines that service flights in Clark and handling passenger baggage.

 

CIA Corp earlier conducted an investigation on the theft inside the Miascor office at the airport terminal. Miascor compensated dela Cruz for the lost items worth P82,824, fired and filed cases against those involved.

 

With the President's stern warning, Transportation Secretary Arthur Tugade ordered all baggage handlers to wear body cameras and for the security firms operating in the airports five days to clean their ranks.

 

Tugade also gave security firms operating in airports 5 days to clean their ranks.

 

President Duterte said he would fire all airport officials if similar cases of theft happen again.

 

Miascor statement

 

Miascor in an official statement said it sincerely regrets the recent incident at CIA and that it again extends its sincere apologies to dela Cruz .

 

Miascor management immediately reached out to him upon learning of the incident and Miascor has reached an amicable settlement with the victim.

 

The company, together with airport authorities, also acted very quickly and placed those involved under preventive suspension. They have since been terminated and criminal and administrative charges have been filed against them.

 

“We would like to stress that we do not tolerate this type of behavior from any of our employees. Miascor is committed to conducting its business with the highest standards of compliance and ethics. And every employee is expected to demonstrate professionalism, honesty and integrity.”

 

It said it would formally issue an appeal to the President “to kindly reconsider his position on behalf of our almost 4,000 regular employees and their families who will be affected. It is unfortunate that the actions of six erring employees in Clark International Airport have negatively impacted the company.”

 

The recent incident, it said, does not define what Miascor stands for and how it operates. Miascor has been in operation since 1974 and has presence in several key airports in the country, including NAIA, providing aviation services.

 

“Many of our customers and the traveling public can attest to our service excellence and through the years the company has been a major contributor to the growth of the country’s aviation and tourism industry.”

 

The company shall do everything it can to remedy the situation.

 

Miascor services

 

Through the years, our skills and expertise have revolved around our core
businesses in ground handling, cargo handling and warehousing, and catering.

Miascor is a full aviation services provider in the Philippines offering airline clients a complete suite of services ranging from below- and above-the wing services. Its core businesses are in ground handling, cargo handling and warehousing, and in-flight catering.


The company’s development saw expansion in its portfolio which now includes a wide range of ancillary services such as fixed base operations (FBO), into-plane refueling, manpower deployment, general sales agency (GSA) and training. Its growing customer base lists reputable airlines based both locally and internationally that have placed trust in MIASCOR’s customer-focused solutions.

With close to four decades in operation, the Manila-based company is now the largest and most experienced airport and airlines services company in the country. MIASCOR’s years in operations has allowed it to establish a strong presence in five major airports and key cities in the Philippines – Manila, Clark, Cebu, Davao and Kalibo. It is currently the leading aviation services company in terms of market share for its passenger, ramp handling and in-flight catering services.

 

The victim

 

The victim, from Pandi, Bulacan, returned to the Philippines via Clark Airport on December 23. His luggage was not returned until January 10. In a video he posted online, Dela Cruz showed the luggage had zippers forcibly opened and a box he brought was empty. He added it was only half of the baggage he brought home.

Clark International Airport Corp. Acting President Alexander Cauguiran told Duterte on Thursday that the six personnel admitted to stealing the luggage during an investigation conducted by Miascor.

He added they had already been relieved and charged, but Duterte threatened to kill them instead.

 

Duterte told airport officials to release a public apology and warned others not to make the same mistake.

 

"So, for the other airports in the country, I do not want it repeated ever again... I would also demand that the airport authorities should call the complainant and make amends, maybe in public to apologize for the sloppy job that we are doing," he added.

 

 

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